CUSTOMER CARE
Use this guide for help browsing the live Washington, DC menu, choosing a location, reviewing your cart, and finding account or order support.
Ordering and the live menu
How do I start an order?
Open the live DC menu, use search or category filters to find products, choose available options where required, and add your selections to the cart.
Why do products or options change?
The website reflects the products, prices, stock states, and options currently stored in the live catalog. Availability can change, so review the product page and cart before submitting an order.
How do I choose a Spliff Nation location?
Compare Chinatown, The Wharf, Navy Yard, Georgetown, and Union Market in the Washington, DC shopping guide. Each location page provides its current address, directions, and contact options.
What should I review before checkout?
Confirm the product, quantity, variation or option, location information, and order total shown in your cart. Checkout will display the fields and choices required for the current order.
Where can I find my previous orders?
Sign in through My Account to view the account and order information available to your login.
Visiting and getting support
Where are Spliff Nation’s Washington, DC locations?
Spliff Nation has location pages for Chinatown, The Wharf, Navy Yard, Georgetown, and Union Market.
How do I get directions?
Use the Directions control on the relevant location page. Because location details may change, rely on the current location page and its linked map rather than an old screenshot or saved address.
Where can I ask about an order or product?
Use the accessible Customer Care form or call 888-331-3231. Include an order number when you have one, but do not send payment-card details through the contact form.
Where can I verify current identification, payment, or pickup requirements?
Review the instructions presented during checkout and in your order confirmation. For a store-specific question, contact Customer Care before traveling.
Still need help?
Customer Care can help with ordering, products, locations, and account questions.